Listening Is a Desirable Skill in Organizational Settings Essay

Listening is a desirable skill in an organizational settings; good listening can improve worker productivity and satisfaction. The challenge facing the workplace of today is how we will do business going forward. Far removed are the face to face staff meeting and on site work functions of the 70’s, 80’s, and early 90’s. In today’s workplace staff meetings are held virtually with offsite employees, conference calls, and video conferencing. Although much research in listening has taken place over the last few years, little of that research addresses workplace listening directly and much is based on false assumptions: that listening is a unitary concept. Listening is a cognitive function rather than a behavioral skill, and that listening is a linear act. In the past years many businesses /organizational have taken a closer look at listening and its competency that apply directly to the workplace. And have come up with a strong argument for listening to be the most important skill of effective communicators. This paper explains the process of listening, the significance of this form of communication, and it domination of effective workplace communication. Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. The purpose of communication is achieved only when the receiver receives the message sent by the sender fully and clearly. Developing good listening skills is a key step toward collaborating with colleagues. Good communication, therefore, calls for active listening skills. These skills will help you clarify and understand the messages that are being sent to you. To be a successful collaborating professional, you must understand the intent of those with whom you interact. It has been proved by many researchers that the success of a business essentially depends on the promotion of good listening skills at all the levels in the organization. {{3 Rane,D.B. 2011;}} The ability to understand and give response effectively to verbal communication is known as listening. The effectiveness in listening doesn’t necessarily depends on the interrelationships between the sender and the receiver of the message, but more is found to be a vital skill more particularly for the managers in business organizations while obtaining need-based information to perform their jobs successfully. The quality of relationships with others and job effectiveness largely depend on the listening ability of the individual concerned. Lack of listening ability at all the levels in any organizations lead to work-related problems. Thus listening, among others, is one of the most essential skills one should have. This reveals that improvement in workplace productivity is quite possibly developing active listening and better communication at all the levels. {{6 Johnson, Lawrence J. 2004; 3 Rane, D.B. 2011 ;}} Listening emphasizes two effective behaviors: accuracy, that is, confirming the message sent; and support, that is, affirming the relationship between the speaker and the listener: This model serves as an effective basis for improving workplace listening, both through formal training programs and through individual workers’ own efforts. References Abbasi, M. H., Siddiqi, A., & Azim, R. u. A. (2011). Role of effective communications for enhancing leadership and entrepreneurial skills in university students. International Journal of Business & Social Science, 2(10), 242-250. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=64758501&site=eds-live&scope=site Goby, V. P., & Lewis, J. H. (2000). The key role of listening in business: A study of the singapore insurance industry. Business Communication Quarterly, 63(2), 41-51. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=3184193&site=eds-live&scope=site Johnson, L. J., & Pugach, M. C. (2004). Listening skills to facilitate effective communication. Counseling & Human Development, 36(6), 1-8. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ehh&AN=20481483&site=eds-live&scope=site Mercer County, C. C. (1992). The art of active listening http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=eric&AN=ED351594&site=eds-live&scope=site Rane, D. B. (2011). Good listening skills make efficient business sense. IUP Journal of Soft Skills, , 43-51. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?dire